FAQ
The following questions and answers will continue to be updated as we receive other questions. Please look through before contacting our helpdesk.
Server Issues
I get an error saying that “The page must be viewed over a secure channel”
You went to http://tmc.truthmedia.com instead of https://tmc.truthmedia.com. The (s) means secure and ensures that the communication between your computer and our servers is secure.
arc.truthmedia.com is taking me to the old system.
Please use the refresh page on your browser. It is probably cached in your system. You can also use the login button at the top of this page.
Logging in
I forgot my penname.
Don’t worry, it happens to us all the time too. Just contact us and we’ll figure it out for you.
I tried to login but have been locked out.
For security reasons, TMC will lock you out if you have tried to login unsuccessfully five times in six minutes. Please contact us using this form to have us unlock your account.
I forgot my password.
TMC allows you to reset it yourself, follow the training article on changing your password.
The Interface
My English is not that great, is TMC available in French, Chinese, etc?
Translations of the system are currently underway. Contact your community leader for help using the system until the translations are completed.
What is my Dashboard? Is it the same as my inbox?
The dashboard will be a place you can go to get an overview of your area of TMC. There are more features being added that will make your dashboard important in the coming days.
Conversations and Messages
What is the difference between a conversation thread and a message
A conversation thread is a series of individual messages between a mentor and a mentee. There can be more than one conversation occuring between mentors and mentees.
There are messages in my inbox that I have previously answered. My reply is also there.
We were unable to mark messages as read or archived as we moved from ARC. We were only able to mark as archived from a certain point in the history. Please go ahead and mark your messages as closed after you confirm there is not a reply from the mentee.
When I reply to a conversation, how long does it take for the mentee to receive the email.
There can be a ten minute to one hour delay for messages to arrive in a mentee’s email inbox. This is dependant on a number of programs that TMC uses to construct the email and send it to the mentee as well as delays between servers on the internet.
SPAM and other Annoyances
I thought TMC was going to solve the SPAM problem. I’m still getting SPAM.
Unfortunately, there is no way to ’solve’ the SPAM problem without eliminating internet communication completely. There are always going to be people who want to wreck it for everyone else. We do have filtering in place that keeps the majority of SPAM out of TMC and are working on improving it as the system is used. Please reassign all SPAM into the SPAM community.
If your question was not listed or the answer given does not work for you, please contact our helpdesk using the form below.
