Greetings Mentors!

Remember the last time you got an encouraging email in your inbox and it just made you smile? That’s what this email did for me and so I want to share it with you.

“Despite the technical troubles, I just wanted to let you know that I absolutely love the new format.  It is so much more user friendly and allows me to refer back to previous communications quickly and easily.  Thanks for all your hard work!“

Cheryl

Resources:

One of the exciting developments that has been part of The Mentor Center is the reorganization of the helpful resource page. For example, check out the information on this page and click through other links to familiarize yourself with this wonderful asset. I know you’ll find this very encouraging.

http://truthmedia.com/resources/resources-for-life-issues

Tip:

**To close finished requests you need to open it up and then click on the close button on the top right side. All closed emails will be stored in the archive list on the left side of the page.

Have an awesome week!

Terri

Greetings Mentors!

Two things to know.

1. Lots of you have seen the ’server error’ message when trying to log into The Mentor Center and others of you have seen the same page when you try to send or reassign. We have been experiencing intermittent technical issues with The Mentor Center since early on Saturday, Aug 9.
2. Even though some of you are not receiving the notification email in your inboxes, please check to see if you have mail in TMC by clicking on the link below. You can expect to be notified whenever you have mail waiting in TMC in the near future.

https://tmc.truthmedia.com

To be encouraged: New features are being added to The Mentor Center that will enhance your ministry experience as an online mentor.

We continue to appreciate your prayers and patience.

Blessings!

Terri

Greetings!

Attention to the teen/youth and all other mentors. If you notice any emails in your inbox with support@thehopeline.com anywhere on the form, please use ‘Other’ to reassign those to.

Attention to all other communities. If you receive emails that have dmlive on it please reassign these to ‘Other’. Only the teen/youth mentors should answer them who have already gone through a criminal record check. This is due to the legalities of dealing with underage people.

Also, we have been dealing with an influx of spam coming through as legitimate emails. If you do get spam in your inbox please reassign it to the category ‘Spam’ in your drop down box after clicking on reassign. If you’re not sure its spam but suspect it could be, do not send a reply but reassign as well to the category ‘Other’.

We will have some people pulling spam throughout the weekend, however please note that you could still find spam in your inbox until this is resolved.

We do apologize for this and want you to know that it’s top priority for our team to create a fix for this as soon as possible. Thank you for your patience and graciousness as we continue to work diligently to provide a safe and meaningful ministry place for you to work in.

Your prayers are greatly appreciated.

Blessings!

Terri

Thank you for your prayers!

We are very excited how well the transition went. Although, there are some glitches we are currently working through, the transition from ARC to The Mentor Center went relatively smooth.

Tip

To reassign emails in your inbox, click the reassign button between Reply and Tag on the top right corner of the email message. If you are certain the email is spam, select Spam and click the reassign button. If you are not sure, select the reason best suited to the situation or ‘Other’ and then click the reassign button. All these reassigns will go directly to your Community Leader, who will then be able to re-direct them to the appropriate place.

Thank you for your patience as we are completing a fix to the email routing issue. Many of you have not had any emails since the move and this is because emails are being held up in a pool. We are expecting the fix to be completed in the next few days and then the mail will be distributed out to the mentors.

Blessings!

Terri

Today is the day that we say good-bye to ARC and hello TMC!

The switch to the new Mentor Center software has now been flipped!

As of right now, do not use ARC to respond to any further emails. We are now in The Mentor Center, which can still be accessed through http://arc.truthmedia.com where there is also training for this new software. Feel free to bookmark the real login page.

We have worked hard to provide a smooth transition and multiple resources for you to access as you learn how to respond to our visitors in The Mentor Center. These resources can be accessed by clicking on ‘Help’ on the left side of the TMC screen.

In order to make this transition easier for you, your username will remain the same as it was in ARC. However, for your initial login your password is case sensitive:
Password: MentorCenter

Once you have logged in, please choose a new password and set a secret question which is outlined clearly in the Power Point in the ‘Help’ section. Please take the time to read through the Power Point carefully so that you will be aware of what each screen means.

We have endeavored to anticipate a smooth transition into The Mentor Center but both your patience and grace would be much appreciated in the coming days.
Terri