Greetings! 

Tip 

1. This is a great tip to remember if the server is down when you click the ‘send’ button on your reply and you think all is lost! 

If this happens, click on your back button and you will see your reply. Copy and paste your reply into Word or some other safe place until TMC is up running again. Then paste your reply into the email in TMC and send.   

2. You are now able to set your mail capacity per week in TMC in your profile page. Click on ‘profile’ and at the bottom of the page you will see where you can set this. Type the total number of emails you would like to receive per week in the ‘maximum # of messages’ box, click save and then select the days of the week you would like to receive it and click save again.  

**If you want one email per week and it doesn’t matter what day it comes to you, then select all seven days of the week. What ever the total number of days is recorded in the box above is the total amount you will receive in that week.  

Blessings! 

Terri

Greetings!

Tip

The Mentor Center software has been programmed to time out after you’ve been in there for 2 hours. This was done to prevent memory from being used up, and therefore would make it very slow to work in.

So remember you have 1 hour and 50 minutes to safely work on your reply.

***If it times out before you send your message, your work will be lost.

Personal

Thank you for your prayers and support for Ryan’s wedding. Everything about the day was amazing, including perfect weather.

Blessings!

Terri

Greetings!

I have another encouraging note from a mentor to share.

My prayer is that this will also encourage you. I know that some of you are being inundated with an influx of emails and others are not getting any. We are working through these glitches and continue to covet your prayers.

And then there’s God who never gives up, never stops loving or caring and never stops working.

“Firstly, I just want to thank you and the team of experts there for doing such a great job with the Mentor Center!

Since the beginning of July I have been blessed with the opportunity of mentoring dozens of teen on a whole range of issues some of which include suicide, pregnancy, relationships, true love, and spirituality. I can honestly say that the great wealth or resources that you guys have put together are amazing and have made my job so much easier.  I have had many replies from teens stating how helpful these articles have been to them.

At the end of last month my family felt very much under attack spiritually and I was on the verge of having to step down from mentoring for a while. However, we serve an awesome God and after much prayer the spiritual attack ceased and I have been able to see what a great blessing this ministry is in the lives of so many teens.  Experience has taught me that the devil will try to combat anything that God has great plans for.  When the Mentor Center was experiencing technical difficulties it confirmed to me even more that this ministry is doing great things for the Kingdom at great annoyance to our enemy. Please be encouraged that you are all doing an amazing work for His glory!
I have great confidence in you; I take great pride in you. I am greatly encouraged; in all our troubles my joy knows no bounds.  - 2 Corinthians 7:4
I would like to be put down to receive more teen emails.  I can manage about four new ones a day as I am still receiving replies from teens I have been mentoring.
Thanking you all and may God continue to bless you”

Tip:

Not all emails needing a reply are bold in your inbox. To keep your inbox organized, I suggest you close all emails  you have responded to. All closed emails will be stored in your archive list on the left side of the page in TMC and when a reply does come through, it will be highlighed in your inbox.

**Please remember that it may not just be the bold emails in your inbox that are waiting for your attention. Check first and then close all the ones you’ve already responded to.

Personal:

I have good news that I would like to share with you and will also ask for your prayers.

My son is getting married this Saturday and I’m very excited. A mother-in-law for the first time!

Ryan is the first one out of 3. Please pray that everything go well, including the weather…its outside! (they are predicting sun)

I praise God for His faithfulness.

Have an awesome week!

Terri

Greetings Mentors!

Remember the last time you got an encouraging email in your inbox and it just made you smile? That’s what this email did for me and so I want to share it with you.

“Despite the technical troubles, I just wanted to let you know that I absolutely love the new format.  It is so much more user friendly and allows me to refer back to previous communications quickly and easily.  Thanks for all your hard work!“

Cheryl

Resources:

One of the exciting developments that has been part of The Mentor Center is the reorganization of the helpful resource page. For example, check out the information on this page and click through other links to familiarize yourself with this wonderful asset. I know you’ll find this very encouraging.

http://truthmedia.com/resources/resources-for-life-issues

Tip:

**To close finished requests you need to open it up and then click on the close button on the top right side. All closed emails will be stored in the archive list on the left side of the page.

Have an awesome week!

Terri

Greetings Mentors!

Two things to know.

1. Lots of you have seen the ’server error’ message when trying to log into The Mentor Center and others of you have seen the same page when you try to send or reassign. We have been experiencing intermittent technical issues with The Mentor Center since early on Saturday, Aug 9.
2. Even though some of you are not receiving the notification email in your inboxes, please check to see if you have mail in TMC by clicking on the link below. You can expect to be notified whenever you have mail waiting in TMC in the near future.

https://tmc.truthmedia.com

To be encouraged: New features are being added to The Mentor Center that will enhance your ministry experience as an online mentor.

We continue to appreciate your prayers and patience.

Blessings!

Terri

Greetings!

Attention to the teen/youth and all other mentors. If you notice any emails in your inbox with support@thehopeline.com anywhere on the form, please use ‘Other’ to reassign those to.

Attention to all other communities. If you receive emails that have dmlive on it please reassign these to ‘Other’. Only the teen/youth mentors should answer them who have already gone through a criminal record check. This is due to the legalities of dealing with underage people.

Also, we have been dealing with an influx of spam coming through as legitimate emails. If you do get spam in your inbox please reassign it to the category ‘Spam’ in your drop down box after clicking on reassign. If you’re not sure its spam but suspect it could be, do not send a reply but reassign as well to the category ‘Other’.

We will have some people pulling spam throughout the weekend, however please note that you could still find spam in your inbox until this is resolved.

We do apologize for this and want you to know that it’s top priority for our team to create a fix for this as soon as possible. Thank you for your patience and graciousness as we continue to work diligently to provide a safe and meaningful ministry place for you to work in.

Your prayers are greatly appreciated.

Blessings!

Terri

Thank you for your prayers!

We are very excited how well the transition went. Although, there are some glitches we are currently working through, the transition from ARC to The Mentor Center went relatively smooth.

Tip

To reassign emails in your inbox, click the reassign button between Reply and Tag on the top right corner of the email message. If you are certain the email is spam, select Spam and click the reassign button. If you are not sure, select the reason best suited to the situation or ‘Other’ and then click the reassign button. All these reassigns will go directly to your Community Leader, who will then be able to re-direct them to the appropriate place.

Thank you for your patience as we are completing a fix to the email routing issue. Many of you have not had any emails since the move and this is because emails are being held up in a pool. We are expecting the fix to be completed in the next few days and then the mail will be distributed out to the mentors.

Blessings!

Terri

Greetings!

As already mentioned in this week’s Tuesday Tip this is your last weekend to work in ARC. Please take the time to go through your email list and finish any outstanding requests.

The switch to the new Mentor Center software will be flipped on Monday, July 21 at noon pacific. (check out this link to the World Time Clock in order to calculate the time in your area  http://www.timeanddate.com/worldclock )

In order to make this transition easier for you, your username will remain the same as it was in ARC. You will receive your password on Monday, July 21 at noon pacific to login to TMC.

Once you have logged in, you will need to choose a new password and set a secret question.

To learn how to use this system, you will receive a Power Point on Monday or you can click on ‘Help’ in The Mentor Center.

Consider these coming weeks to be like a construction zone. The road will be a little bumpy until we get to the new highway. The programmers are working on adding additional features even as I type this, so any glitches we encounter will be fixed as we go. We have endeavored to anticipate what these situations might be but both your patience and grace would be much appreciated.

Terri

Greetings!

The Mentor Center Update

For those of us who have experienced a roller coaster ride and can remember the anxious feelings in our stomachs just before you reach the top…that’s what it feels like today! Both exciting and scary as we make final preparations for the move from ARC into The Mentor Center. (TMC)

Due to the configuration of email replies in ARC, we have been forced to activate email flow into TMC sooner than later for our entire mentor team. The switch will be flipped on Monday, July 21 at noon pacific. (check out this link to the World Time Clock in order to calculate the time in your time zone http://www.timeanddate.com/worldclock )

We are asking that you continue to work through your emails in ARC through the weekend until Monday morning. Watch for more emails from me. You will be receiving at least two emails from me in the next 4 days, one on Friday and again Monday morning.

Consider these coming weeks to be like a construction zone. The road will be a little bumpy until we get to the new highway. The programmers are working additional features even as I type this, so any glitches we encounter will be fixed as we go. We have endeavored to anticipate what these situations might be but both your patience and grace would be much appreciated.

Terri

Greetings!

The Mentor Center Update

The first group of tech, programmers and admins are going to be moving over to TMC in a couple of days. We are still being cautious, making sure there are no major bugs before you arrive. Things are looking good!

Thank you so much for your continued prayers.

Tip

Another way to spell check is to copy and paste your response in an email program (like Microsoft Office or Express) and use it’s spell check features. Then you can copy and paste the text back on top of the original message line in ARC. You can delete the email message you created, or send it to yourself for your own copy.

Please note that saving, filing and organizing your mail are going to be much nicer and easy in The Mentor Center.

God Bless,

Terri